Important Customer Information

Prices and Shipping Costs

All prices include the legal value-added tax. The shipping costs depend on the amount of the ordered merchandise as well as on the mode of transport and will be clearly communicated to you before dispatch of your binding order.



Brief summary of shipping costs:

  • Deutsche Post: All orders of 50 € and higher are free of charge; up to 50 Euros, orders are 8,00 €
  • Express shipping: 12,00 €


Acceptance of Order and Purchase Agreement

The depiction of products in the online shop does not represent a legally binding offer; rather, it represents an online catalog without obligation. After entry of your personal data and by clicking the button “Conclude Order“ in the final step of the ordering process, you place a binding order of the goods contained in the shopping cart. The confirmation of receipt of the order immediately follows its dispatch.The purchase agreement becomes effective with our order confirmation or delivery of the ordered goods. If you should not receive an order confirmation or shipment from us within two weeks, you are no longer obligated to purchase the ordered goods



Wording of the Purchase Agreement

The wording of the Purchase Agreement is available as saved information. You can view the General Terms and Conditions at any time on this page and save them to your own computer. Your specific order information as well as the General Terms and Conditions will be sent you by E-Mail as well.



Delivery

To determine the expected delivery date, please see the product description. If no information is given there, the delivery will arrive within 30 days after acceptance of the order.



Instruction on Order Cancellation/Revocation

You have the right to revoke your declaration of contract in written form without giving reasons (e.g. by letter, fax, E-Mail) or by return of the product within two weeks unless you have acted in the exercise of your commercial or independent occupation (orders by businesses). The grace period starts at earliest with the receipt of the merchandise and detailed instructions in written form. To comply with the limits of the grace period, the timely dispatch of the revocation of order or the merchandise is sufficient. The revocation shall be sent to the following:

Gaslock GmbH, Hombrucher Weg 19, 58638 Iserlohn, Germany



Consequences of Order Cancellation/Revocation

In case of an effective cancellation, value received by each of the parties shall be returned and possible advantages which have been accrued (interest) shall be released. If you cannot return the received value in whole, or if you can only return such value in part, or only in a degraded condition, you shall be obliged to make corresponding restitution if necessary.This shall not apply if the deterioration of the merchandise is traceable solely to its examination, such as you could have determined in a shop. In addition, you can avoid replacement costs by not using the item as your own property and avoiding anything which could result in a reduction of value. Items that can be dispatched as packages may be returned at our risk. Items that cannot be dispatched as packages will be picked up from your site.



You are obligated to bear the cost of the return when the delivered merchandise corresponds to that which was ordered and when the price of the item to be returned does not exceed the amount of 40 Euro, or in the case of a higher price of the item, if you have not yet made a full or contractually agreed-upon partial payment of the item by the time of revocation.



The right of cancellation/revocation does not apply for:

  • merchandise which has been produced to customer specifications or without doubt tailored to personal needs, or which due to its composition is not suitable for a return, or which can quickly spoil or whose expiration date has been exceeded;
  • audio or video recordings or software, if you have broken the seal on the delivered data medium;
  • newspapers, magazines and illustrated media


Warranty

The warranty is effective in accordance with legal regulations. Information on possible additional manufacturer warranties is contained in the product documentation.
You may contact our customer service on weekdays from 8:00 a.m. until 4:00 p.m. by telephone at 0049 (0) 2371 437 130-0 and by E-mail at info@gaslock.de.